CHICAGO, IL - The video, shared on social media by fellow passenger, was taken on Flight 1683 heading from Chicago to Atlanta Wednesday evening. The little girl was afraid and acting upset in preparation for takeoff and allegedly wouldn't sit in her seat. When the father asked for a "minute" to deal with his daughter, the attendant reportedly walked away and called for someone to remove them from the flight.
In her post, Armstrong wrote that the captain soon came over the intercom to announce the plane would be returning to the gate to handle a “customer service issue.”
In the video, a Southwest official and flight attendant are seen speaking with the passengers for a short amount of time, though it’s unclear what they are saying. Despite some protests from a fellow flyer defending the family, the man small child and an older woman seated next to them then gathered their belongings and are escorted off the flight.
Southwest confirmed the family was removed from the flight after the “conversation escalated” between the passengers and crew.