Questions over FEMA inspectors

Harvey brought more than 5 feet of water into the Hert's home.
Fortunately North Channel Ministries gave the Herts a gift card so they could replace insulation to keep pipes from freezing. But that's as far as they've gotten. They have no money. They didn't have flood insurance.

James Hert says the FEMA inspection cited wind, rain, and hail as cause of damage. FEMA denied him. He appealed.

FEMA says they can't discuss clients' cases.  However, a week after I contacted FEMA, Hert says his claim is now listed as Flood Damage.