Once Houston police arrived to the mall, they learned that it was in fact a smash-and-grab incident. A man attempted to break cases with a hammer at the Ben Bridge Jeweler store near the Macy's, but was unsuccessful and did not get away with anything.
Witnesses had heard the loud noises and believed that shots had been fired.
The man got away. Police describe him as standing at a height of 5-feet 10-inches tall and weighs between 230 to 250 pounds. He has a beard and was seen wearing a white t-shirt and blue pants with stripes.
Assistant Houston Police Department Chief James Jones says the public responded how they should have.
"Our training that we have put out for the public, 'the run, hide and fight,' is exactly what I suggest, if you can leave or flee that's what you should do, if you can't, then hide and if last chance you have to fight and that's exactly what happened today," adds Assistant Chief Jones.
Mathew Medina was inside the mall with his father when he heard the loud noises.
"I saw the security guard holding her ear and she said, 'Yes, there is an emergency here, there's a possible active shooting at Macy's,' and so literally, everybody just grabbed their kids, I called my family and we go running and it's just a wave of people trying to make it out of the mall," says another witness Jericho Consepcion.
Police Chief Art Acevedo tweeted out shortly after the initial reports as well saying that it was in fact a smash-and-grab.
No arrests have been made.