UPDATE: The Starbucks cashier seen in the viral video has since been fired, according to Starbucks.
In a statement to KTLA, Starbucks said: “We were extremely troubled to learn of this incident, and we have been working directly with the customer to address this situation. We value our customers’ trust, and this experience was completely unacceptable. We will support local authorities in any investigation."
The woman whose credit card was stolen reportedly chose not to press charges, believing that the online shaming was enough of a punishment.
A woman from California posted a video on YouTube of her confrontation with a Starbucks employee, accusing the worker of making a copy of her credit card and then spending $200 at a grocery store.
Warning: The following video contains some graphic language that may be considered offensive.
Juana Martinez and her brother were waiting in the drive thru at a Starbucks when Martinez accused the worker of stealing her credit card information on New Year’s Day.
In the video, Martinez said that the worker was captured on camera stealing the details after telling her that she needed to retrieve more receipt paper.
The video shows Martinez speaking with her brother, as she says that they’re going to “get even” with the worker.
She drives up to the drive thru window where the worker greets Martinez and hands her the order and her credit card.
Martinez then says, “So we got you on camera yesterday at Ralph's for $212, so just know that the cops are coming up here.”
She then tells the cashier that she was recorded on video.
The worker appears shocked and immediately apologizes, but Martinez insists that the worker admits to committing the action.
The cashier responded: “I'm sorry that I took money from you and your kids. I'm sorry that you had to come up here. I'm sorry that this is inconvenient for you.
“I am a good child. I swear I am really good. I really do go to school. I'm 19. I play soccer.”
After Martinez asks how she made a copy of the card, the worker replies, “I took the numbers actually.”
She then pleads with Martinez to not press charges and even offers to give her the money back.
However, Martinez interjects saying, “You went through the $212. You come to Starbucks to get coffee, not to get robbed.”