HOUSTON (FOX 26) - T-Mobile CTO Neville Ray says service has been restored to customers in the Houston area after a major fiber cut impacted service. Customers still experiencing issues are advised to power cycle your device.
T-Mobile customers shared their outrage on social media over an apparent service outage in the Houston area.
The first reports came in just after 1 p.m. on Tuesday, the same day the company was offering a T-Mobile Tuesday deal at Starbucks.
Customers began tweeting at T-Mobile and its customer support page for assistance.
@TMobile me & family are all experiencing no service we're all in different parts of Houston ... also my friend who has metro pcs is experiencing the same thing... whts going on & when will our service be restored?— Da'Mond Jackson (@dat3fkidd) May 8, 2018
hey @TMobile I have “No Service” in Houston..What’s going on?— Kenny (@KendrickJimenez) May 8, 2018
FOX 26 reached out to T-Mobile for more information on the issue and was directed to a tweet saying that there appears to be a major fiber cut, and engineers are working to fix it as quickly as possible.
We’re seeing impact to our service in the Houston area due to a major fiber cut. Engineers are engaged and working with our transport partner to get this resolved as quickly as possible. Thanks for your patience.— Neville (@NevilleRay) May 8, 2018