HOUSTON, TX - Samsung is slated to recall 2.8 million of its top-load washing machines in the U.S. to address safety concerns. The top of the washing machines can reportedly detach from the chassis during use, posing a risk of injury from impact, the U.S. Consumer Product Safety Commission said in a statement on Friday.
The machines involved in the recall were manufactured between March 2011 and November 2016. Samsung received 9 related reports of injuries, including a broken jaw, injured shoulder and other fall-related injuries.
This recall involves 34 models of Samsung top-load washing machines. The washing machines have mid-controls or rear-controls.
Consumers should contact Samsung immediately to receive one of the following remedy options. Consumers can choose (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement.
All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail.
Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis.
Model numbers and serial information can be found on two labels affixed to the back of the machine. The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their washer is recalled.
Samsung Electronics is currently dealing with an unprecedented crisis after a global recall of its Note 7 smartphones. The company's received complaints of "serious fire and burn hazards” from Note 7 smartphones.