Mother claims HISD bus is not picking up her child

- It's something parents take for granted, the school bus showing up to take your child to school. Five of Brizzick Williams' seven children ride HISD busses. Usually it's drama free. Usually, but not this year for her daughter Jeylee.

"For some reason they're struggling with making it on time or even picking them up period. So last week they didn't come at all." She says.

Meaning Jeylee was standing alone in the dark at a bus stop at Lyons and Bringhurst, and Brizzick in the dark about what was going on.

"There's no way to track a bus as a parent and my daughter doesn't have a cell phone. "

So Brizzick has had to drive her to Jones Promise School all the way in southeast Houston while trying to get the other kids off to school and care for the ones too young to go to school.

She says HISD transportation officials have been pleasant and apologetic when she can get them on the phone, but she can't always get them on the phone.

HISD has been facing challenges thanks to Harvey, among them late start, flooded schools and displaced students. Williams knows all about these things challenges, but she wants HISD to take on one more. Get Jeylee to school.

"We have to work together because at the end of the day the kids education and safety are all I'm concerned with," Williams says.

An HISD spokesperson told us she would look into the issue with bus route 1080. We are waiting for information.

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