Each step along the way they've been met with a brick wall. In this case, it appears an inspector may not have done the job correctly. Now the homeowner may have to pay for something FEMA should take care of.
Four feet of water was in Daisy Webb and Vada Mitchell's home.
The couples house is unlivable. They are staying with relatives.
Immediately after Harvey, they applied for FEMA assistance, and were denied. The problem seemed to be the inspection. According to their daughter Michele Hagan, the inspector only assessed damage to personal belongings, not the building.
"She didn't walk around the house, the perimeter, she didn't assess any of the damages, she just stepped inside of the house and turned around and left," Hagan said.
Hagan added, that when her parents got the denial letter, she immediately started calling FEMA and visited disaster Recovery centers 4 times.
"They never told us what we needed to do to get an inspection, the just said we were denied and we had to file an appeal," Hagan explained."
Hagan said FEMA told them they couldn't file an appeal until they got a contractor to give a line item assessment of what it would take to repair the house.
And now, Hagan says, her parents are having to pay out of their pocket for that contractor.
After Taking it to Akin, FEMA says it will send out another inspector to review original inspection.
"I feel like we're finally on the right track to get my parents home repaired,” Hagan said.