HOUSTON (FOX 26) - John and Yali Williams have lived in Puerto Rico their entire lives, until Hurricane Maria hit the U.S. territory in September nearly destroying the entire island.
“It’s very hard for me to mention the issue because it’s been very hard,” says Yali.
Her husband John tells us that they had no power or water, so they had to leave the island and come to the mainland. Their children put them in a retirement community, giving them them everything they could possible need but transportation. Both Yali and John suffer from various medical conditions, and need to keep up with doctors appointments. They tried other ride sharing companies, but were disappointed with the service, until they found a company called Envoy America.
The company does an extensive background check on drivers that are first aid and CPR certified. Thirty percent of their drivers are veterans, like Ralf Zimmerman, an air force veteran who made a connection with John who was also veteran.
“Bonded immediately and after that I couldn’t get rid of him,” joked John Williams.
“I consider the Williams like they’re my aunt and uncle. We’re always happy to see each other.” said Zimmerman.
The elderly couple gets door to door service from their home, to church, doctors appointments, and even picking up prescriptions. Then they're taken back home when all the errands are done. In a short period of time, the Williams and Ralf have truly become family helping each other through retirement.
Envoy America works with their customers to come up with rates that are affordable based on their needs. They are about to celebrate one year of servicing the Houston area.